Description

About the Job

Miami-Dade County is seeking a visionary and people focused executive to serve as Director, People and Internal Operations Department (PIOD). This role requires an experienced leader with the ability to balance operational excellence, fiscal stewardship, workforce strategy and service delivery in one of the nation’s largest and most diverse local governments. The PIOD director provides executive leadership and strategic oversight of the County’s workforce and core internal service functions in critical countywide portfolios including Human Resources, Risk Management, Fleet Services, Facilities Administration, Real Estate Development, Parking Operations, Security Management, and operational support for County departments.

The Department was recently restructured, merging roles and responsibilities to ensure comprehensive delivery of efficient and responsive customer service. Our customers and stakeholders include Miami-Dade County’s workforce, County departments, constitutional offices, municipalities, developers, residents, visitors, and external stakeholders including labor unions, the Florida Retirement System, the U.S. Equal Employment Opportunity Commission, non-profit organizations and community advocacy groups.

The priority needs of our customers include comprehensive support of the workforce from recruitment to retirement; access to safe, sustainable and resilient facilities; cost-effective and dependable business supply procurement and delivery processes; dependable fleet maintenance and fueling services, green initiatives to reduce our carbon footprint and protect natural resources; the timely processing of payments, and reliable print and mail services with predictable timelines, equitable outcomes and standardized processes.

Customer feedback is collected through surveys available at service locations, online, and included with supply and print orders. This feedback is tracked to identify opportunities for improvement and to gain valuable insight into our customers’ needs.

The Director of the People and Internal Operations Department (PIOD) serves in one of the most complex and impactful leadership roles within Miami-Dade County. The PIOD Director ensures services are delivered efficiently, equitably and in alignment with the County’s strategic priorities. PIOD provides support to Miami-Dade County’s Government, driving operational excellence, innovation, and service delivery across the County. Major functions include financial and risk management; security, facility maintenance, print and mail services; surplus sales; procurement and delivery of business supplies; ensuring accessibility to County facilities and programs through ADA compliance; managing real estate acquisitions and development, and optimizing the County’s fleet, fuel and supply chain.

The Department leads efforts in employee engagement, recruitment, career development, and benefits administration, fostering a motivated and dynamic workforce. Through centralized security operations and advanced data-driven solutions, PIOD supports Miami-Dade County's strategic priorities while championing sustainability, equity, and community engagement. This comprehensive framework empowers PIOD to enhance service delivery and drive forward thinking strategies, cementing its role as a conscientious and responsible steward of public resources.

The PIOD Director manages a leadership team responsible for the following divisions: Budget and Administration Services, Operations Services, Facilities Services, Office of Real Estate and Development, and Human Resources. PIOD is comprised of a large, multidisciplinary workforce of approximately 960 employees including managerial, professional and trades staff. For fiscal year 2025-2026, the department’s operating budget is approximately $464M, and capital budget is approximately $828M.

The PIOD Director is a member of the Mayor’s executive leadership team and reports to the Chief Administrative Officer who is responsible for Internal Compliance, Office of Management and Budget, Strategic Procurement, Office of Transformation and Efficiency, and Communications, Information and Technology. The Director works collaboratively and provides support to all County departments. Miami-Dade County is internationally recognized for its achievement in implementing a results-oriented government culture and commitment to transparency and accountability. The incumbent will work with the Mayor, Board of County Commissioners, County leadership, and labor partners, and must have the ability to respond to inquiries, policy matters, and workforce-related issues of significant public interest

About Miami-Dade County

Miami-Dade County (MDC) is the largest county in Florida with approximately 2.7 million residents, renowned for its vibrant culture and economic dynamism. MDC has operated since 1957 under a unique metropolitan system of government known as a “two-tier federation” with a strong Mayor and a 13-Board of County Commissioners:

• Regional. The County has a regional government with certain powers and service effective throughout the entire county, including its 34 incorporated municipalities, cities, towns, and villages, as well as unincorporated communities and neighborhoods.
• Municipal. It also operates as a municipal government for the unincorporated areas providing garbage and bulky waste pick-up, fire rescue, and police services among others.

On January 23, 2007, the MDC Charter was amended to create a strong mayor form-of[1]government. The Mayor is elected countywide and may serve up to two consecutive terms in office. The Mayor is not a member of the Board of County Commissioners and serves as the elected head of County government. In this role, the Mayor is responsible for the management of all administrative departments carrying out policies adopted by the Commission. In 2020, MDC made history by electing the first female Mayor.

The Board of County Commissioners (BCC) is the legislative body, consisting of 13 members elected from single-member districts. Members are elected and serve one four-year term and may serve up to two consecutive four-year terms. The Commission chooses a Chairperson who presides over the BCC and appoints the members of legislative committees.

In January 2025, the Miami-Dade County transitioned to include five Constitutional Offices with elected leaders including Sheriff, Clerk of Court and Comptroller, Property Appraiser, Tax Collector and Supervisor of Elections.

Benefits:

Miami-Dade County offers outstanding comprehensive benefits that include full medical, dental, optional vision and disability insurance; optional 457 pre-tax savings plans, optional flexible spending accounts, 13 paid holidays, one birthday holiday, and three floating holidays; vacation and sick leave; and employee contributory membership in the Florida Retirement System.

Applicants qualifying for employment will be subject to an extensive background check including, but not limited to, fingerprint checks, employment verification and other screening procedures. All documents submitted in response to the advertisement are public records pursuant to Chapter 119 Florida Statutes.

Miami-Dade County is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Local and Federal law.

Qualified applicants may apply online for the Director, People and Internal Operations Department (PIOD) JO#99070 at www.miamidade.gov/jobs or submit resumes via email to Recruitment@miamidade.gov. For additional information contact yetive.hidalgo@miamidade.gov or (305) 375-5441.

Requirements

The ideal candidate must have:

• A visionary and strategic approach to workforce and internal operations, using data, analytics, and best practices to modernize systems, enhance the employee experience, strengthen accountability, and drive organizational performance.
• Experience leading a large-scale public sector or private organization with a focus on people and operations
• Considerable fiscal management experience, including oversight of large, multi-million dollar budgets and government procurement processes
• Ability to lead a strategy, design and delivery of comprehensive benefits program that supports a diverse evolving workforce while reducing costs for services. Knowledge of health and employee benefits administration is essential with the ability to scan the industry for trends and best practices that benefit Miami-Dade County
• Proven ability to foster cross-departmental collaboration in support of a matrix environment using a servant leader orientation
• Lead, support, and empower an effective senior leadership team creating an environment that brings out the best in deeply mission-driven professionals committed to public service.
• Experience improving service delivery through process redesign, automation and technology adoption and considerable knowledge of industry standards and how to develop innovative processes aimed at improving efficiency
• Demonstrated experience leading large-scale organizational transformation, including modernization of people operations, internal systems, and enterprise processes within complex organizations
• Experience working with elected officials, community leaders, labor partners, and the public, along with the ability to build high-performing teams while fostering workforce morale
• An established track record of leading cross-functional teams in delivering enterprise-wide strategic solutions aimed at maintaining internal services, including fleet, facilities, and ADA compliance.
• Considerable experience within unionized environments including labor relations and collective bargaining agreements
• Demonstrated record of results-oriented leadership, working independently and collaboratively with all stakeholders
• Strong dedication to advancing public service, equity, transparency, and organizational excellence
• Proven ability to function as a strategic partner to executive leadership bringing forward systems-level thinking and a future ready orientation toward industry trends with an eye toward strengthening operations and the customer experience.
• Ability to represent the Administration in Board of County Commission meetings, community forums, and workforce related events. Role requires strong written and oral communication skills and ability to present legislation, complex issues, and financial data to diverse audiences.